privacy policy
The purpose of this document is to inform you about the processing of your personal data, in the context of using the website https://www.luqaspc.ro , which we will refer to hereafter as "the website".
Contents:
Categories of personal data processed
Purposes and grounds of processing
The duration for which we process your data
Disclosure of personal data
Transfer of personal data
Your rights
Privacy of minors
Changes to the privacy policy
A. If you are a customer of the website, it will process your personal data, such as:
Name and surname
Phone number
email address
Billing address
Delivery address
Data relating to how you use the site (eg your behaviour/preferences/habits within domains)
As well as any other categories of data that you provide directly, in the context of creating a user account, in the context of placing an order through the website or in any other way resulting from the use of the website.
If you choose to create your user account only before completing the order of a product available on the site, your email address will be requested, based on which an account will be automatically created.
If you do not complete the order, the email address and other data provided will not be stored and the created account will be automatically deleted.
B. If you are a visitor to the site, it will process your personal data, which you provide:
Directly, in the context of using the site, such as the data you provide in the contact/questions/complaints section, to the extent that you contact us in this way
Indirectly, data such as: IP address, browser used, browsing time, search history, operating system used, language and pages viewed, complete URLs, sequence of clicks to, through and from our site, information or products viewed/searched, duration of visits to certain pages, information regarding interaction with pages (e.g. scrolling, clicks, mouse moves), data about user behavior
2. Purposes and bases of processing
A. If you are a client of the website, it processes your personal data as follows:
for carrying out the contractual relationship between you and Luqas PC , respectively for taking over, validating, sending and invoicing the order placed on the website, informing you about the status of the order, organizing the return of ordered products, etc.
Basis: The processing of your data for this purpose is based on the contract concluded between you and Luqas PC, defined in the Terms and Conditions https://luqaspc.ro/. The provision of your personal data is necessary for the execution of this contract. Refusal to provide data may result in the impossibility of carrying out contractual relations between you and Luqas PC.
to fulfill legal obligations which return in the context of the services provided through the website, including the obligations in fiscal matters, as well as in matters of archiving.
Grounds : The processing of your data for this purpose is necessary based on legal obligations . Providing your data for this purpose is necessary . The refusal to provide data may result in the impossibility of complying with the legal obligations that fall to him and therefore in the impossibility of offering you the services through the site .
for ACTIVITY of marketing , respectively for the transmission, by means of remote communication means (e-mail, sms) of commercial communications , regarding the products and services offered by Luqas PC, through the website .Basis : The processing of your data for this purpose is based on your consent, if you choose to provide it.
You can express your consent to the processing of data for this purpose by checking the appropriate box at the time of account creation, or after account creation, in the section of my account information.
To unsubscribe from receiving such commercial communications, you can use the option at the end of each e-mail/sms containing commercial communications. Additionally, you can unsubscribe by accessing the "My Account Information" section.
Providing your data for this purpose is voluntary. The refusal to provide consent for the processing of your data for this purpose will not have negative consequences for you.
for the purpose of carrying out various analyses, reporting on how the website works, making profiles of consumer preferences, mainly in order to improve the experience offered on the website.
Basis: The processing of your data for this purpose is based on the legitimate interest of Luqas PC to permanently improve the customer experience on the website. Providing your data for this purpose is voluntary. Refusal to provide data for this purpose will not have negative consequences for you.
B. If you are a visitor to the site, [the website owner] processes your personal data as follows: for marketing activities, respectively for the transmission, through means of remote communication (e-mail, sms), of communications commercial regarding the products and services offered by [website owner], through the site.
Basis: The processing of your data for this purpose is based on your consent, if you choose to provide it.
You can express your consent to the processing of data for this purpose, by completing and checking the appropriate box in the form for subscribing to the newsletter, available on the website. To unsubscribe from receiving such commercial communications, you can use the option at the end of each e-mail/sms containing commercial communications. Providing your data for this purpose is voluntary. The refusal to provide consent for the processing of your data for this purpose will not have negative consequences for you.
Grounds: The processing of your data for this purpose is based on the legitimate interest of the [website owner] to ensure the proper functioning of the site, as well as to permanently improve the experience of site visitors, including by solving various comments, questions or complaints. Providing your data for this purpose is voluntary. Refusal to provide data for this purpose will not have negative consequences for you.
We process your personal data as much as is necessary to achieve the processing purposes mentioned above.
If you are a customer, we will process your data for the entire duration of the contractual relationship and afterwards, according to the legal obligations that fall under the responsibility (for example, in the case of financial and accounting supporting documents, for which the retention period provided by law is 10 years from the date of the end of the financial year, during which they were drawn up).
In the situation where you are a customer and you exercise the option to delete your user account, by pressing the "delete account" button in the "my account information" section, this action will be interpreted as your option to unsubscribe from receiving commercial communications, by which we keep you informed about the products and services offered through the site.
In this regard, if you choose to delete your user account, we will no longer send you e-mails and/or sms of this kind.
However, we would like to inform you that deleting your account will not automatically delete your personal data.
If you want your personal data to stop being processed or if you want the data to be deleted, you can exercise your rights detailed in point 6 below.
If you request to delete the account, but there is at least one active order on that account, the request to delete the account can only be registered after the delivery of the products and the completion of the last active order.
If you withdraw your consent for the processing of data for marketing purposes, the processing of your personal data for this purpose will cease, but without affecting the processing carried out on the basis of the consent expressed by you before its withdrawal.
4. Disclosure of personal data
We do not rent/sell your personal data to third parties.
In addition to the operator, in certain situations, the data may be accessible to third parties, such as service providers, transport operators, hosting providers, IT companies, named, if necessary, as authorized persons by the Operator.
They are bound by contract to maintain the confidentiality of the data and to use it exclusively for the purpose for which it was provided.
We could also disclose your personal data to the central/local public authorities, in the following exemplary cases listed:
for website administration
in the situations where this communication would be necessary for the awarding of prizes or other facilities to the persons concerned, obtained as a result of their participation in various promotional campaigns, organized by Luqas PC through the website;
to maintain, customize and improve the website and the services provided through it
to perform data analysis, testing and research, monitor usage and activity trends, develop security features, and authenticate users
for the transmission of commercial marketing communications, under the conditions and limits provided by law
when the disclosure of personal data is provided by law, etc.
5. Transfer of personal data
The personal data provided to Luqas PC can be transferred outside of Romania, but only to countries in the European Union.
6. Your rights
Under the conditions provided by the legislation on the processing of personal data, as data subjects, you benefit from the following rights:
the right to information - the right to receive details regarding the processing activities carried out by Luqas PC, as described in this document;
the right to access data - the right to obtain confirmation from Luqas PC regarding the processing of personal data, as well as details regarding processing activities such as the manner in which the data are processed, the purpose for which the processing is done, the recipients or the categories of data recipients, etc.;
the right to rectification - the right to obtain the correction, without justified delay, by Luqas PC, of inaccurate/unjustified personal data, as well as the completion of incomplete data;
the right to delete data, without undue delay, ("the right to be forgotten") - certain conditions apply; it is possible, following the data deletion request, to anonymize these data (thus depriving them of their personal character) and continue processing for statistical purposes under these conditions;
the right to restrict processing, under certain conditions;
the right to data portability - the right to receive personal data in a structured way, commonly used and in an easy-to-read format, as well as the right to have this data transmitted by another data controller, in the extent to which the conditions stipulated by law are met;
the right to opposition - with regard to processing activities can be exercised by submitting a request as indicated below; - at any time, for reasons related to the particular situation in which the data subject finds himself, that the data concerning him be processed on the basis of the legitimate interest of Luqas PC or on the basis of the public interest, except in cases where he can demonstrate that he has legitimate reasons and imperative, which justify the processing and which prevail over the interests, rights and freedoms of the persons concerned or that the purpose is to establish, exercise or defend a right in court; - at any time, free of charge and without any justification, that the data concerning her be processed for direct marketing purposes.
the right not to be subject to an automated individual decision, the right not to be the subject of a decision taken solely on the basis of automated processing activities, including profiling, which produces legal effects, which concern the data subject or similarly affect him in -a significant measure;
the right to address the National Supervisory Authority for the Processing of Personal Data or the competent courts, to the extent you consider necessary.
For any additional questions regarding how personal data is processed and to exercise the rights mentioned above, please contact the email address: office@luqaspc.ro
7. Privacy of minors
Does not knowingly contact or collect information from persons under the age of 18. The website is not intended to solicit information of any kind from persons under the age of 18.
If, through error, we come into possession of such information and are notified thereof, we will obtain appropriate parental consent to use such information or, where this is not possible, we will delete the information from our servers.
If you wish to notify us of receiving information about persons under the age of 18, please contact us by email at: office@luqaspc.ro
8. Changes in Privacy Policy
We reserve the right to change this privacy policy. In case of major changes in the future, you will be notified by email (if possible) or by displaying a specific message on the site.
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