Terms and conditions

Use of this site constitutes acceptance of the terms and conditions below. We recommend reading these carefully. LUQAS PC FABRIQUE assumes the right to modify these provisions without further notice. The latest version can be accessed on this page. Your access/visit to this website is subject to the Terms and Conditions of Use and implies your explicit acceptance of them and represents the understanding between the parties.

The relationship between the parties is governed by the following normative acts:
GEO no. 21/1992 on consumer protection
GEO no. 34/2014 regarding consumer rights in contracts concluded with professionals
Law no. 363/2007 on combating unfair practices of traders in the relationship with consumers and harmonizing regulations with European legislation on consumer protection
Law 365/2002 on electronic commerce

1. DEFINITIONS AND TERMS LUQAS PC FABRIQUE – is the commercial name of SC LUQAS PC FABRIQUE SRL, a legal entity of Romanian nationality, with its registered office in Str Predeal no. 28, Moșnița Veche, Timiș county, with order number in the Trade Register J35/829/05.03.2008, unique fiscal registration code RO23436395. Buyer/Customer – can be any natural person who is over 16 years old or legal person or any legal entity that creates an Account on the Site, places an Order or has/obtains access to the CONTENT, through any means of communication made available by Luqas (electronically, by phone, etc.) or based on a user agreement/supply contract, existing between SC LUQAS PC FABRIQUE SRL and it and which requires the creation and use of an Account.

  • User – any natural person over 16 years of age or legal entity registered on the Site, who, by completing the Account creation process, has agreed to the site-specific clauses in the Terms and Conditions section.
  • Account – this section of the website consists of an email address and a password that allows the Buyer/Customer to submit, register the order and contains information about the Customer/Buyer and the history of the Buyer on the Site. The User is responsible for and will ensure that all information entered when creating the Account is correct, complete and up-to-date.
  • My Basket – the section of the account that allows the Buyer/Customer/User to add products or services they wish to purchase at the time of addition or at a later time; if the products or services are not purchased at the time of addition by placing the order, the Buyer/User benefits from the service offered by the Seller to track the products and services by receiving commercial communications from him.
  • Site – the online store hosted at the web address luqaspc.ro
  • Order – an electronic document that is the form of communication between the Seller and the Buyer through which the Buyer conveys to the Seller, through the Site, the intention to purchase Goods and Services from the Site.
  • Goods and Services – any product or service listed on the Site, including the products and services mentioned in the Order, to be provided by the Seller to the Buyer as a result of the concluded Contract or the order.
  • Campaign – an organized action to exhibit for commercial purposes, a finite number of products and/or Services having a limited and predefined stock, for a limited period of time established by the seller/supplier. Contract – represents the remote contract concluded between the Supplier/Seller and the Purchaser/Buyer, without the simultaneous physical presence of the Supplier/Seller and the Purchaser/Buyer.
  • Content – ​​represents:

- all information on the website that can be visited, viewed or otherwise accessed using an electronic device;

- the content of any e-mail sent to buyers/customers by the seller by electronic means and/or any other means of communication available;

- information related to the products and/or services and/or rates charged by the seller in a certain period;

- information related to the products and/or Services and/or rates charged by a third party with whom the seller has concluded partnership contracts, in a certain period;

-data relating to the seller, or other privileged data of the seller.

  • Review – an evaluation/opinion written by the owner or beneficiary of a product or service, evaluation written on the basis of personal experience and his ability to make qualitative comments and to say whether the product or service complies/reflects or not the specifications mentioned by the manufacturer, following the purchase.
  • Commentary – appreciation or observation with a critical purpose, on the side of a review or other comment.
  • Question – the form of addressing other Users/Clients/Buyers in order to obtain information about the products or services on that page.
  • Answer – written information that is sent to the User/Client/Buyer who asked a question on the site, on the page of a specific product/service. Answer is an explanation provided by a User/Client/Buyer to another User/Client/Buyer in a discussion.
  • Document – ​​these Terms and Conditions.
  • Commercial Communications – is any type of message sent (such as: e-mail/SMS/telephone/mobile push/webpush/etc.) containing general and thematic information, information regarding products similar or complementary to those that you have purchased, information about offers or promotions, information about products and services added to the "My Account/Cart" section, as well as other commercial communications such as market research and opinion polls.
  • Transaction – collection or reimbursement of an amount resulting from the sale of a product and/or service by Luqas, to the Buyer, by using the services of the payment processor agreed by the Seller, regardless of the method of delivery.
  • Green stamp tax – the amount expressed in lei, paid by the Seller to the company authorized to take over the operations of collection, transport and valorization/recycling of waste electrical and electronic equipment, as provided by the legislation in force.
  • Specifications – all specifications/features and/or descriptions of products and services as set out in their description.
By registering an order on the Site, the Purchaser/Buyer/Client agrees to the form of communication (telephone or e-mail) through which the Supplier/Seller conducts its commercial operations. The notification received by the Purchaser/Buyer/Customer, after placing the order, has an informative role and does not represent the acceptance of the order. This notification is made to you electronically, by (e-mail) or by telephone. For justified reasons, the Supplier/Seller reserves the right to change the quantity of products and/or services in the order. If he changes the quantity of products and/or services in the order, he will notify the Purchaser/Buyer/Client at the e-mail address or phone number provided to the Seller when placing the Order and will return the amount paid. The contract is considered concluded between the Seller and the Buyer at the moment the Buyer receives from the Seller, via e-mail and/or SMS, the notification of dispatch of the Order. The document and information made available by the Seller on the Site will form the basis of the Contract, supplemented by the warranty certificate issued by the Seller or one of its suppliers for the purchased Goods.
Access to place an order is allowed to any User/Buyer/Customer. Communication with the Supplier/Seller can be done through direct interaction with him or through the e-mail address mentioned in the "contact" section of the website or by calling the phone number. The Supplier/Seller has the freedom to manage the information received without having to justify it. All prices related to the products and/or services presented on the website are expressed in RON (RON) and include VAT3.4. Under the conditions provided by law, the price of electronic products displayed on the website includes the green stamp tax. If the User/Buyer/Customer requests details regarding the exact amount added to the product price, he/she should contact your Customer Relations Department. In the case of online payments, the Supplier/Seller is not/cannot be held responsible for any other additional costs borne by the Buyer, including but not limited to currency conversion fees applied by the card issuing bank, if the issuing currency of it differs from RON. Responsibility for this action lies solely with the Buyer/Customer. All the information used to describe the products and/or services available on the site (static / dynamic images / multimedia presentations / etc.) do not represent a contractual or legal obligation on the part of the Supplier / Seller, they are used exclusively for presentation purposes.
The Supplier/Seller may assign and/or subcontract to a third party for Services related to the fulfillment of the Order, with the information of the Purchaser/Buyer/Client, without his consent being necessary. The Supplier/Seller shall always be responsible to the Purchaser/Buyer/Customer for all contractual obligations.
The entire content of this site: logos, commercial symbols, images, text and/or multimedia content presented on the site, are the exclusive property of the company SC LUQAS PC FABRIQUE SRL, to which all rights obtained in this regard are reserved. directly or indirectly.
The Client/Buyer/User/Purchaser is not allowed to copy, publish, modify and/or otherwise alter, use, link, display, include any other content in any context other than that published by LUQAS PC, include any content outside the site- the Any content to which the Client/Buyer/User/Purchaser has and/or obtains access by any means different documents, if the content is not accompanied by a specific and valid usage agreement concluded between SC LUQAS PC FABRIQUE SRL and it, and without any implied or express warranty from SC LUQAS PC FABRIQUE SRL with reference to that content. The Customer/Buyer/Acquirer/User may copy, transfer and/or use content only for personal or non-commercial purposes, only if they do not conflict with the provisions of these conditions. If LUQAS PC FABRIQUE gives the Customer/Buyer/User/Purchaser the right to use, in the form described in a separate user agreement, certain content, to which the Customer/Buyer/User/Customer has or obtains access as a result of this agreement, this right extends only to the content(s) defined in the agreement and only for the period stated therein.
No content transmitted to the Client, Purchaser, User or Buyer, by any means of communication (electronic, telephone, etc.) or acquired by him by accessing, visiting and/or viewing does not constitute a contractual obligation on the part of SC LUQAS PC FABRIQUE SRL and /or of the employee/employee of SC LUQAS PC FABRIQUE SRL, except by the expression of both parties. Any use of the content for purposes other than those expressly permitted by this document or the accompanying user agreement, if any, is prohibited.
The Client/Acquirer/Buyer can place orders on the website, by adding the desired products and/or services to the shopping cart, and then complete the order by making payment through one of the methods chosen by him. Once added to the shopping cart, a product and/or service is available for purchase to the extent that stock is available for it. Adding a product/service to the shopping cart, without completing the order, does not result in the registration of an order, implicitly nor the automatic reservation of the product/service. By completing the order, the Customer/Buyer/Acquirer agrees that all the data provided by him, necessary for the purchase process, are correct, complete and true at the time of placing the order. By completing the order by the Customer/Buyer/Acquirer, he consents that the Supplier/Seller may contact him, by any means available / agreed by the Supplier/Seller, in any situation where it is necessary to contact the Customer/Buyer/Acquirer.
The Supplier/Seller may cancel the order placed by the Customer/Buyer/Purchaser, following prior notice to the Customer/Buyer/Purchaser, without any subsequent obligation of either party to the other or without any party being able to claim damages against the other in the following cases:
• non-acceptance by the issuing bank of the Client/Buyer/Purchaser's card, of the transaction, in the case of online payment;
• invalidation of the transaction by the card processor approved by SC LUQAS PC FABRIQUE SRL, in the case of online payment;
• the data provided by the Client/Buyer/Purchaser on the website are incomplete and/or incorrect; The Client/Buyer/Acquirer has the right to withdraw from the contract, respectively to return a product or to give up a service, within 14 calendar days, without citing any reason and without incurring costs other than those of delivery. Thus, according to GEO no. 34/2014, the period for returning a product or giving up a service expires within 14 days of purchase/reception.
If the Customer/Buyer/Acquirer decides to withdraw from the contract, he/she must contact the Supplier/Seller directly. If the Client/Buyer/Purchaser requests withdrawal from the contract within the legal term of withdrawal from the contract, they must also return any gifts that accompanied the respective product. If the order is paid, the Supplier/Seller will reimburse you the amount within 14 (fourteen) days from the date of informing the Buyer/Seller by the Client/Buyer/Buyer of his decision to withdraw from the contract.
The amount will be returned to you as follows:
• for orders paid by online card -> by refund to the account from which the payment was made;
• for orders paid with Op/reimbursement/iTransfer/Bank card-> by bank transfer; The Supplier/Seller may delay refunding you until the products sold have been received. If a product and/or service ordered by the Customer/Buyer/Buyer cannot be delivered by the Supplier/Seller, the latter will inform the Customer/Buyer/Buyer of this fact and return it to the account of the Customer/Buyer / to the Purchaser the counter value of the product and/or service, within a maximum of 7 (seven) days from the date on which the Supplier/ Seller became aware of this fact or from the date on which the Client/ Buyer/ Purchaser expressly expressed intention to terminate the contract.
The availability of a product will be displayed on the site as follows:
  • "in stock" - we have more than 1 piece in stock
  • "in supplier stock" – the product is not available in luqas stock.
If you register an order for a product that has "in stock supplier" next to it, one of our sales consultants will contact you as soon as possible to inform you of the availability of the product.
  • "to order" - the product is not available in the tonerro stock and for the moment we have no information about its availability in the supplier's stock. But, if you place an order for a product that has "to order" in its right, one of our sales consultants will check the availability of the product in the supplier's stock and will contact you to inform you of the availability of the product. SC LUQAS PC FABRIQUE SRL guarantees the user limited access, in personal interest (making online orders, information), to the luqas.ro site and does not grant him the right to download or modify the site partially or fully, to partially or fully reproduce the site, copy, sell/resell or exploit the site in any other way, for commercial purposes or without its prior written consent. The entire content of the luqaspc.ro website - images, texts, graphics, symbols, web graphic elements, emails, scripts, programs and other data - is the property of SC LUQAS PC FABRIQUE SRL and its suppliers and is The Law for the Protection of Copyright (Law No. 8/1996) and the laws on intellectual and industrial property. The use without the consent of SC LUQAS PC FABRIQUE SRL of any elements listed above is punishable according to the legislation in force. The luqas.ro domain is owned by SC LUQAS PC FABRIQUE SRL Use of this brand, domain or trade names, logos and emblems, in direct or "hidden" form (such as, but not limited to, meta tags or other techniques indexing, web search) without prior written permission is prohibited and punishable by law. The products presented on luqas.ro are produced and marketed by SC LUQAS PC FABRIQUE SRL. Product prices are subject to change at any time. Check the final sale price before purchasing a product.